We are seeking a Continuous Improvement Lead to support the implementation and delivery of high-quality provision using AI. The role involves building and implementing Copilot agents to streamline processes and improve efficiency, working with SMEs and expert roles to optimise workflows, and championing the development of Copilot skills across the service. Requirements Agent design & build: Use Copilot Studio (and approved tools) to design intents, actions, data connections; configure roles/